Welcome to the Zen Lifestyles UK Ltd terms and conditions, which apply to the purchasing of goods from our website, as well as your use of the Zen Lifestyles UK Ltd website. By purchasing from, or accessing this website, you agree to be bound by them.
Product Guarantee:
Zen Lifestyles' products meet the highest quality standards and they are all CE marked. They are guaranteed to be free from defects in material and workmanship, covering both parts and labour from the date of purchase for 5 years on the motors and 2 years on all other parts EXCEPT for the Compact Juicer, which has a lifetime guarantee on the motor, and the Astral chair which is guaranteed for 12 months. If the products are to be used for commercial use then the guarantee is 2 years on the motors and 1 year on all other parts, excluding the Astral chair which is still guaranteed for 12 months.
The owner must show proof of purchase.
Conditions of Guarantee:
1. This guarantee only applies providing the product had been used in accordance with the manufacturer's recommendations.
2. The product has been used under recommendation of the manufacturer and all reasonable care taken, in agreement with the company.
3. Does not cover damage, malfunction or failure, resulting from misuse, neglect, abuse or use other than that for which it was designed.
4. No repairs, alterations or modifications have been attempted, other than by an authorised service agent, dealer or the company.
5. No additional liability is taken pursuant to this guarantee for the cost of travel or transportation of the product or parts to or from the service agent, dealer or company.
6. Please call us before returning any goods so that we can issue you with a returns number, otherwise the goods will not be accepted and will be returned to the sender at their cost.
14 day money back guarantee:
Any goods purchased from Zen Lifestyles U.K Ltd are covered by the the Consumer Protection (Distance Selling) Regulations 2000 and Zen Lifestyles U.K Ltd's 14 day money back guarantee. This entitles any customer to return their goods within 14 working days from the day after that on which the goods are received by the customer. Where a customer wishes to cancel a contract then they must ensure that reasonable care is taken of the goods and they are to be returned at the customer's cost. Zen Lifestyles U.K Ltd can arrange collection of the goods but the collection charges will be deducted from the customer's refund (£15 - £18 depending on the weight of the product). Please call Zen Lifestyles U.K Ltd's customer service department on +44(0)1606352277 before returning any goods so that a returns number can be issued, otherwise the goods will not be accepted and will be returned to the sender at their cost.
Refund Policy:
Once the returned goods have been received by us we will issue the relevant refund within 30 days. Goods must be returned in the same condition as despatched, no postage marks on internal cartons. Cost of return delivery is the customer's liability.
Delivery:
We aim to deliver goods within 7 working days from the date that we receive your order. If for any reason we cannot deliver within this time period then we will contact you to arrange an alternative delivery date, or to enable you to cancel your order. If we cannot deliver your order within 7 working days then you will incur no charges if you wish to cancel your order. If we have already received your payment then we will issue a refund within 24 hours upon notification from you that you wish to cancel your order.
DEFINITIONS
"Conditions" means these terms and conditions: "Personal Information" means any personal details provided by you via the Website; "User(s)" means (a) user(s) of the Website either collectively or individually, as the context requires; "We/us/our" means Zen Lifestyles UK Ltd, "Website" means the website located at www.zenlifestyles.co.uk or any subsequent URL which may replace it; and "You/your" means you as a user of the Website. 1 ACCESS We will provide you with access to the Website in accordance with these Conditions. 2 YOUR OBLIGATIONS 2.1 You: 2.1.1 agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws; 2.1.2 agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; 2.1.3 will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety; 2.1.4 will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired; 2.1.5 will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy); 2.1.6 agree that in the event that you have any right, claim or action against any Users arising out of that User's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us. 3 INDEMNITY 3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account. 4 OUR RIGHTS 4.1 We reserve the right to: 4.1.1 modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 4.1.2 change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 4.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control. 5 THIRD PARTY LINKS In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. 6 MONITORING We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website). 7 YOUR DATA 7.1 We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place. 7.2 You should be aware that: 7.2.1 if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and 7.3 We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise. 7.4 Please view our Privacy Policy, which forms part of these Conditions. 8 INTELLECTUAL PROPERTY AND RIGHT TO USE 8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us. 8.2 The Website is Copyright, Zen Lifestyles UK Ltd, 2003. All rights reserved. 9. NOTICES 9.1 You may send us notices under or in connection with these Conditions: 9.1.1 by post to Zen Lifestyles UK Ltd, Unit 5, Duttons Business Centre, Dock Road, Northwich, Cheshire, CW9 5HJ.; 9.1.2 by email to sales@zenlifestyles.co.uk 9.2 As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you. 10. LIMITATION OF LIABILITY 10.1 WHILE WE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY. 10.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade. 10.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. 10.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under United Kingdom law. 10.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. 10.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hyper-text link. 10.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for: 10.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 10.7.2 any loss of goodwill or reputation; or 10.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred. 10.8 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. 11 SEVERANCE If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions. 12 WAIVER Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision. 13 SURVIVAL Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. 14 ENTIRE AGREEMENT These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions. 15 LAW The Conditions will be exclusively governed by and construed in accordance with the laws of United Kingom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
